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(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. >Finally, as a side question, I'm not sure why the imap Gmail mailbox bothers to create a subfolder to contain drafts, trash, sent items and spam.Īccording to my research, to avoid additional subfolder, we can set a root folder for your Gmail IMAP account. Open Run and then type outlook.exe /resetnavpane and then press Enter If issue persists, we could also run /restnavpane command-line switch to regenerate the Folder Pane for the current profile. To do this, exit Outlook, press Windows key + R, type outlook.exe /cleanviews in the Run dialog and press Enter. In case there is a corrupted view setting, please open outlook with /cleanviews to check the result. What do you mean by “the imap status is listed as "unmarked".”? Would really appreciate the community's help on this!ĭoes Sent item folder display correctly on the web mail?

I'm not sure if it's relevant that 1) there are two copies of the one sent item I searched for, or 2) the imap status is listed as "unmarked".įinally, as a side question, I'm not sure why the imap Gmail mailbox bothers to create a subfolder to contain drafts, trash, sent items and spam. I search from the parent folder, sent items appear when my search includes subfolders. It shows them located in the "Sent Mail" folder, but \Sent Mail shows no messages, and searching within that subfolder yields no results. Search results don't give me actionable info to trace where the messages are actually stored. (** The forum is blocking me from inserting an image**) The

See screenshot below where I isolated one recently sent message. What weird is that sent items are in the. Of course, I've confirmed that the "Do not save copies of sent items" box in More settings.Internet email settings is unchecked.

However, Outlook shows no sent messages in the \Sent The inbox, inbox subfolders, drafts and trash all sync with no issues - send and receive work fine. Outlook 2016 is newly set up (on a new laptop) with an imap connection to an existing Gmail account.